To Replace or to Repair, That is the Question
If your computer systems are still under warranty, that question has a pretty simple answer. But what if your computers are out of warranty and beginning to fail? With the recent price decline of new technology, oftentimes new replacement parts for used computers can be as costly as simply buying a new computer.
So what is a small to medium sized business to do? Maintaining budget is a necessary evil and new deployments are a lot of work! Some companies have used employee buyback programs to minimize waste and help lower the cost of new systems. But is that enough?
Premier recommends a cyclical computer “refresh” program. If your PC’s have 3 year warranties then why not order 1/3 of your new computers in year 1, 1/3 in year 2, and 1/3 in year 3? This way, you always have current, warranted systems in place and it’s much easier on the budget. In addition, there is now a manageable number of computers you need to store, image, migrate data, asset tag, deploy, and dispose of at any given time. Your IT staff will be happier due to a controlled, less labor intensive approach for management of new systems. They should also receive fewer calls from end users!
Premier is an authorized service provider with specialties in repair, procurement deployment (with a focus on mobile field forces in the
GATEWAY COMPUTER REPAIR
In the last two years, many schools and businesses purchased Gateway notebook computers. Because Gateway is no longer in business, getting these computers repaired has become a critical problem due to the lack of repair parts. To make matters worse, in many cases the owners of these computers must continue to rely upon them a little longer due to the lack of resources to replace them.
If you are an individual user, you need to cut your losses and buy a new notebook. However, if you’re one of those schools or businesses with hundreds or thousands of units, you need answers to questions such as “Where can I get parts?” or “Who can keep these Gateway computers running until funds are available for new units?”
There is a solution for those who are going to be “stuck” with their Gateway computers a little longer. Premier Computer Services and a few other computer repair centers offer a service solution which allows Gateway users to get their computers repaired and back in service quickly. By cannibalizing working units provided by the user (usually 10-15% of the total number of units owned), a quality service provider can “build” and maintain a spare parts pool which can be used to keep “active” units running.
Since the user is supplying their own parts, repair costs are reduced. And since the parts are “in-stock”, there is no waiting weeks and weeks for a repair to be done. Repairs are often completed in 24-48 hours. Best of all, no deposits or pre-payments are necessary – you only pay the per incident service charge when a repair is done.
So if you have a bunch of Gateway computers, don’t jump off that cliff. There is help available.
For more information on the products and services available at Premier, visit our website (www.premiercomputer.com). If you have questions, call Premier toll-free at 800-322-7123 or email us at firstname.lastname@example.org.