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  • Benefits of Outsourcing Your IT Department

    Posted by Blake Anderson on Monday September 19, 2011 at 09:54 AM

    Benefits of Outsourcing Your IT Department

    Every company, large or small, at some point asks themselves: What are we going to do when one of our computer systems fails? Some companies, especially larger ones, have IT departments that may or may not have the time or expertise to fix their computers. More often than not, smaller organizations do not have the staff to handle IT problems. Still, both have an extremely affordable option: Outsourcing.

    Outsourcing the repair of computer hardware is an effective way to handle this problem. It can save companies time and money. Here are some of the benefits of outsourcing computer maintenance:

    Cost: It is expensive for a company to hire and train people to ‘be ready’ to repair computers in case they should fail. Paying salary and benefits full time when repairs are needed on occasion equals a high cost per repair. If IT personnel are also responsible for keeping network systems operating, do they have the time to drop everything to do a repair? Would it not be more cost effective to outsource the computer repair work and only pay for it when it is needed?

    Expertise: If you have heart problems, you don’t go to a foot doctor – you go to a specialist. Outsourcing your computer repair problems to companies that work on them daily allows you to have dedicated specialists working on finding a solution for your problem quickly so you can get back to work faster. Reduced downtime means higher productivity.

    Resources: Check your inventory. Do you have all of the components (trained repair technicians, tools, bench space, parts, etc.) you need to make repairs? Computer service centers are set up to process repairs quickly and do it right the first time. Outsourcing saves you the time and money it takes to have all of the above (people, parts, tools, space) which are needed to service your computers.

    Knowledge: Keeping people up to date on ever changing technology is difficult, time consuming, and expensive. Are you willing to spend the money to train your employees to fix every possible problem that may arise? Outsourcing to computer repair specialists puts that cost on the company you have hired to do your break-fix work.

    What does outsourcing give you? It gives you piece of mind. It provides you with the expertise and go-to support you need when you need it without your company having to pay wages, benefits and training costs for someone, or in some cases, whole departments. This allows your organization to have a faster turnaround time, which in turn saves you time and money so you can focus on the most important thing: your business.