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Procedures for Technical Assistance or Service Return Authorization
Before calling please have the following information at your disposal....
- Your Name and Company Name.
- The defective equipment (or the equipment model part number and serial number).
- A complete description of the problem.
- A contact name, phone number and Email address.
- A return shipping address.
Call Premier Computer Services at (309) 764-7123 or (800) 322-7123....
- When the receptionist answers, give her your name and the name of your company.
- Ask to speak to the Customer Service Department.
- All information regarding your repair will be maintained in our records under the specific SO number.
- Please, Do Not reuse an "old" SO number.
- Please read our Disclaimer prior to sending in your equipment
- Equipment should be sent to:
ATTN: SO # ?????
Premier Computer Services, Inc.
600 Mill Street
Rock Island, IL 61201
(Please, do not send your equipment to us without a Service Order number)
Service Order Request
Have questions about this form? Call 309-764-7123
PLEASE NOTE: Boxes outlined in this color are required.
Terms and Conditions
You must agree to our terms and conditions.
Please print out this document, sign it and send it in with your item(s).
. Terms and Conditions
Disclaimer and shipping instructions
Please follow the instructions before sending in your computer for repair.
- BACKUP ALL DATA TO AN EXTERNAL BACKUP DEVICE.
- YOUR DATA AND PROGRAMS MAY BE LOST OR UNUSABLE DUE TO THE REPAIR PROCESS.
- It is the customers responsibility to reinstall all programs and data.
- Premier Computer Services, Inc is not responsible for data or program loss.
- All repair and shipping charges must be paid in full before computer is returned.
- A diagnostic and shipping fee will apply to all repairs not completed.
- Record your model and serial number in a safe place.
- Include a list of items shipped.
- Include contact information; a name, phone number, email address and return mailing address.
- Include a detailed description of the problem your computer is having.
- Include any special repair or return shipment instructions.
- Use bubble wrap or other suitable packing material and allow at least four inches of packing material around the computer.
- Write the Service Order number given by customer service on the outside of the box.
- Send your computer to: Premier Computer Services Inc., 600 Mill St, Rock Island, IL 61201.
- Please make sure you have completed all of the above instructions before sending in your computer for repair!
Thank you for using Premier Computer Services, Inc.