Services

Computer Repair:

Premier Computer is an Authorized Service Provider for Lenovo, HP, Toshiba/Dynabook, and Dell (limited).
Manufacturer's warranty work is performed locally by Premier Computer.

Talk with us about:

• IT Managed Services Provider - we keep your data safe.
• Hardware sales - notebooks, tablets, netbooks, desktops, servers, and computer accessories
• Out of Warranty repair
• Imaging and data migration - base imaging, custom imaging, and system upgrade data migration
• System upgrades and customization, both hardware and software
• Secure data destruction - hard disk wiping to meet Department of Defense standards

Service Order Request

CALL IT IN

Call Computer Services at (309) 764-7123 or (800) 322-7123. When calling, please have the following information available:

• Your name and if a business, company name
• The equipment model, part number, and serial number
• A description of the problem
• A contact name, phone number, and Email address
• A return shipping address

SEND IT IN

Electronic Service Order Request

Terms and Conditions

Sending us your item(s) indicates that you agree with our terms and conditions below. Please print, sign, and send T&C with your equipment.

Terms and Conditions

Checklist for sending or bringing us your computer for repair:

• BACKUP ALL DATA TO AN EXTERNAL BACKUP DEVICE. YOUR DATA AND PROGRAMS MAY BE LOST OR UNUSABLE DUE TO THE REPAIR PROCESS. IT IS THE CUSTOMER'S RESPONSIBILITY TO REINSTALL PROGRAM APPLICATIONS AND DATA. PREMIER COMPUTER IS NOT RESPONSIBLE FOR LOST PROGRAMS OR DATA.
• Record your model and serial number in a safe place.
• Include a list of items shipped.
• Include contact information; name, phone number, email address, and return mailing address.
• Include a detailed description of the problem your computer is having.
• Use bubble wrap or other suitable packing material, use sufficient packing material around the computer to prevent shifting, and provide adequate protection.
• All charges must be paid in full before the computer is returned.
• A diagnostic and shipping fee will apply to all repairs not completed.